Terms and Conditions for Man With A Van Wembley
These Terms and Conditions set out the basis on which Man With A Van Wembley provides removals, transport, loading, unloading, delivery and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or accepting a service, the customer agrees to be bound by these terms. These conditions are intended to be fair, clear and legally robust, while reflecting the practical nature of a van and man service in Wembley and across the wider UK. If any part of these terms is unclear, the customer should seek clarification before confirming a booking.
In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” or “your” mean the customer, client, sender, recipient or any person acting on their behalf. These terms apply to all domestic and commercial bookings unless we agree otherwise in writing. They should be read together with any quotation, estimate, invoice or booking confirmation issued for the job. In the event of any inconsistency, the written quotation or confirmation will usually take priority for the specific job details, provided it does not conflict with applicable law.
Our services may include furniture moving, partial or full-load transportation, item collection, delivery, loading assistance, unloading assistance, and disposal support where lawful and agreed in advance. We operate as a Man With A Van Wembley service provider and may use one or more vehicles, operatives or subcontracted resources to fulfil a booking, depending on availability and the requirements of the job. The exact scope of work will be agreed before the service begins.
1. Booking Process
All bookings are subject to availability and are only confirmed once we accept the request, agree the key service details, and receive any required deposit or written confirmation. A booking may be made by phone, email, online form or another approved method. During the booking process, you must provide accurate information about the items to be moved, collection and delivery details, access conditions, parking restrictions, estimated weight or volume, any fragile items, and any special handling requirements. Failure to provide accurate information may affect the price, timing or safety of the service.
We rely on the information you provide when preparing any quote or estimate. If the actual job differs materially from the information supplied, we may revise the price, alter the vehicle size, change the number of operatives, or refuse to proceed where it is unsafe or impractical to do so. A booking is not guaranteed until you receive confirmation from us. We reserve the right to decline a booking at our discretion, particularly where the job appears to involve prohibited goods, unsafe access, unreasonable risk, unpaid balances, or insufficient notice.
It is your responsibility to ensure that access is available at both collection and delivery points. This includes arranging parking where required, obtaining permissions for building access, lift use or loading bays, and ensuring that the property can be accessed within the agreed times. Delays caused by access problems may lead to waiting charges or rescheduling. If we arrive and cannot complete the booking because access is unavailable, keys are missing, or items are not ready, the booking may still be chargeable in full or in part.
Where a quotation is based on an hourly rate, the final charge may vary according to the time taken, waiting periods, distance travelled, parking charges, tolls or congestion-related costs where applicable. Where a fixed-price quotation has been agreed, it will generally apply only to the specific scope of work described. Any extra tasks requested on the day, such as additional stops, disassembly, packing, or handling of unusually heavy items, may incur additional charges.
2. Payments
Payment terms will be set out in the quotation, invoice or booking confirmation. Unless stated otherwise, payment is due on completion of the service, prior to unloading, or at another agreed milestone. We may request a deposit to secure the booking, particularly for larger jobs, same-day work, weekend services, or short-notice removals. Deposits are generally non-refundable except where we cancel the job or are otherwise unable to perform the service due to our own fault, subject to any non-recoverable costs already incurred.
Accepted payment methods may include bank transfer, card payment, cash or other methods approved in advance. We may refuse to begin or continue work if there is a failure to pay a required deposit, if payment details are invalid, or if there is a history of non-payment. If payment is not made by the due date, we reserve the right to charge reasonable recovery costs, interest where permitted by law, and any administration fees allowed under the contract or applicable legislation. Title to any goods transported remains with the customer or rightful owner; however, we may retain a right to withhold release of items where payment is outstanding to the extent permitted by law.
All prices are quoted in pounds sterling unless agreed otherwise. Unless expressly stated, quotations do not include unforeseen waiting time, congestion charges, parking penalties caused by the customer’s instructions, ULEZ or similar road-user charges where applicable, or specialist equipment costs. Any VAT liability will be identified where relevant. If an error is discovered in a quoted price caused by incorrect information provided by you, we may correct the price before or during the job.
If a job is paid for in advance and subsequently cancelled by you, any refund will be assessed in accordance with the cancellation terms below. Any payment dispute must be raised promptly and in good faith. Undisputed portions of an invoice must still be paid by the due date. We may suspend future services where invoices remain unpaid.
3. Cancellations, Amendments and Delays
You may cancel or amend a booking by notifying us as soon as possible. Cancellations made more than 48 hours before the scheduled time may be eligible for a full or partial refund, depending on whether any costs have already been incurred. Cancellations made within 48 hours may result in a cancellation fee. Cancellations made on the day of the service, or after our team has already been dispatched, may be charged in full or substantially in full, especially where the vehicle, staff time, fuel or subcontracted resources have been reserved for your job.
If you need to amend the booking, we will use reasonable efforts to accommodate changes, but amendments are subject to availability and may result in revised pricing. Changes to dates, times, addresses, item lists or access conditions should be communicated promptly. We are not liable for any inconvenience caused by a change that becomes necessary because the original information was inaccurate or incomplete. If we are delayed by traffic, road closures, adverse weather, customer-side access issues or other factors outside our control, we will make reasonable efforts to complete the service, but timing is not guaranteed unless expressly agreed in writing.
We may cancel or reschedule a booking if we are unable to provide the service due to vehicle breakdown, staff illness, unsafe conditions, acts of third parties, extreme weather, legal restrictions, or other events beyond our reasonable control. In such cases, we will aim to offer an alternative time or a refund of any prepaid sums relating to the cancelled element of the job. Our liability for cancellation will be limited to the amount paid for the affected service, except where law requires otherwise.
If you are not present, or your representative is unavailable, at the agreed time and no alternative arrangements have been made, we may treat the booking as cancelled or aborted and charge accordingly. Where a job involves multiple stages, failure to be ready at any stage may lead to waiting charges, partial completion or cancellation.
4. Service Standards and Customer Responsibilities
You are responsible for ensuring that all items handed to us are properly packed, labelled and suitable for transport unless we have expressly agreed to pack or protect them. We will handle goods with reasonable care and skill, but we do not guarantee protection against inherent defects, pre-existing damage, inadequate packaging or unavoidable movement during transit. Fragile, valuable, antique, glass, electronic or high-value items should be declared in advance and may require special handling or insurance arrangements.
You must not ask us to carry prohibited, dangerous or unlawful items. This includes, without limitation, illegal drugs, firearms, explosives, hazardous chemicals, stolen goods, asbestos without appropriate controls, or any item whose transport would breach the law or endanger persons, property or the environment. We may refuse to move any item that we reasonably believe to be unsafe, illegal, contaminated, improperly packaged or likely to cause damage to our vehicle, personnel or other property.
It is your duty to ensure that all goods are owned by you or that you have the necessary authority to arrange their transport. If a third party claims ownership or rights over the goods, you agree to resolve the matter directly and to indemnify us against any resulting loss, claim or expense caused by inaccurate instructions. You also agree to notify us of any access restrictions, loading limits, fragile surfaces, security requirements or time windows imposed by landlords, building managers or local authorities.
We reserve the right to refuse to handle items that exceed safe manual handling limits, require specialist lifting equipment not previously agreed, or pose a risk to our staff or the public. In some cases, we may reclassify the booking or recommend an alternative service if the item list differs from the original request.
5. Liability and Insurance
We will exercise reasonable care and skill in providing our services. However, except where prohibited by law, we are not liable for loss or damage arising from circumstances beyond our control, from inaccurate instructions, from defects in the goods themselves, or from items not properly packed by the customer. Our liability for damage to items caused directly by our negligence will ordinarily be limited to the lesser of the repair cost, replacement value or the amount recoverable under any relevant insurance policy, subject always to any mandatory legal rights you may have.
We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law. Subject to that, we will not be liable for indirect, consequential or purely economic losses such as loss of profit, loss of business, loss of opportunity, loss of enjoyment or missed deadlines arising from delay, unless such loss is directly caused by our breach and is reasonably foreseeable.
If you believe that any item has been lost or damaged during the service, you must notify us as soon as reasonably practicable and in any event within a reasonable period after completion of the job. You should retain any packaging and provide photographs, descriptions, proof of ownership and any other reasonable evidence requested. We may inspect the item and the circumstances of the claim before making any assessment. Failure to report issues promptly may affect our ability to investigate and may limit any remedy.
Where we are liable, our total aggregate liability in connection with any one booking will be capped at the total amount paid or payable for the relevant service, except where a higher amount is required by law. You are responsible for arranging your own insurance for items of high value, for goods carried at your own risk, or for any property not covered by our standard arrangements. Nothing in these terms affects your statutory rights as a consumer.
6. Waste, Disposal and Environmental Compliance
Where our Man With A Van Wembley service includes disposal or removal of unwanted items, all waste handling must comply with applicable UK waste legislation, environmental rules and duty-of-care requirements. We will only remove, transport or dispose of waste if this has been agreed in advance and if the waste type is lawful and suitable for our service. You must disclose the nature of any waste before the booking starts, including furniture, household rubbish, green waste, electrical items, scrap materials, or any item that may require special treatment or transfer to a licensed facility.
You must not include hazardous, clinical, contaminated, chemical, or unlawful waste unless we have expressly agreed and are legally authorised to handle it. If prohibited waste is presented on the day, we may refuse to remove it and may charge for wasted attendance, additional handling time or any costs incurred as a result of the attempted collection. We may ask you to sign a description of the waste load or confirm the contents in writing to support lawful transfer and disposal.
Where applicable, we may act as a waste carrier or use licensed waste transfer facilities and third-party disposal partners. You agree to provide accurate information and, where appropriate, to retain records or copies of any documentation relating to the waste transfer. We may provide a waste transfer note or equivalent record where required by law or by the nature of the job. If waste is incorrectly described by you and we incur costs, penalties or enforcement action as a result, you agree to indemnify us for those losses to the extent permitted by law.
We encourage responsible disposal and may separate recyclable from non-recyclable waste where practical. However, final acceptance of items depends on facility rules, environmental obligations and safety considerations. Nothing in these terms authorises unlawful fly-tipping, unlicensed disposal, or the mixing of controlled waste with general waste. We reserve the right to stop a waste-related job immediately if we suspect a breach of law or an environmental risk.
7. Force Majeure and Other General Terms
We will not be in breach of these terms or otherwise liable for any delay or failure to perform where such delay or failure results from events beyond our reasonable control. These may include severe weather, road closures, accidents, strikes, civil disorder, government action, epidemics, utility failures, or the failure of third-party service providers. In such circumstances, we may suspend performance, reschedule the booking or cancel the affected part of the service without further liability except as expressly stated in these terms or required by law.
If any term is found to be unlawful, invalid or unenforceable, the remaining terms will continue in full force and effect. A failure or delay by us in enforcing any right under these terms does not waive that right. No variation of these terms will be binding unless agreed in writing by an authorised representative. Headings are for convenience only and do not affect interpretation. Any reference to “including” means “including without limitation”.
These terms are intended to operate alongside your rights under consumer protection and contract law in the United Kingdom. If you are contracting as a business customer, you confirm that you have authority to do so and that any business-related conditions you seek to impose will not apply unless we agree to them in writing. Nothing in these terms creates a partnership, agency or employment relationship between us and you.
8. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are based in Scotland or Northern Ireland, mandatory consumer rights in your jurisdiction may still apply where relevant, but the governing law for the contract will remain as stated unless local mandatory law provides otherwise.
Any dispute should first be raised with us in writing so that we have a reasonable opportunity to review the issue and seek an informal resolution. If the matter cannot be resolved amicably, the courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another competent court. By booking a van and man service in Wembley, or any similar service under this brand, you acknowledge that you have read, understood and accepted these terms as the basis of the agreement.