Terms and Conditions for Man With A Van Wembley

These Terms and Conditions set out the basis on which Man With A Van Wembley, referred to in these terms as “we”, “us” or “our”, provides removal, transport, collection, delivery, and related van services to customers, referred to as “you” or “the customer”. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to provide clarity for both sides and to ensure that every Wembley man with a van service is carried out fairly, safely, and in line with UK law. Please read them carefully before placing a booking.

These terms apply to domestic and commercial customers using our services within the United Kingdom. They cover the booking process, payments, cancellations, liability, waste handling, and governing law. If any part of these terms is unclear, you should raise it before the service starts. We may update these terms from time to time, and the version in force on the date of your booking will normally apply unless a change is required by law. Nothing in these terms affects your statutory rights as a consumer.

1. Booking Process

A booking is only accepted when we have confirmed it either in writing, by email, by text message, or through another agreed communication method. A quote or estimate alone does not create a binding booking unless we expressly confirm availability and acceptance. When you request a van and man service in Wembley, you must provide accurate information about the items, access arrangements, collection and delivery addresses, floor levels, parking restrictions, timing requirements, and any special handling needs. Where the information you provide is incomplete or incorrect, any quote may need to be revised.

We will usually base the price on the details supplied at the time of enquiry. If the scope of work changes after booking, for example because of extra items, longer distances, waiting time, difficult access, or additional labour, we may adjust the price accordingly. You agree that our team may refuse to transport any item that was not disclosed in advance where doing so would create a safety issue, exceed vehicle capacity, or breach the law. For larger or more complex moves, we may request photos, an inventory, or a site assessment before confirming the job.

Customer obligations before the service

You must ensure that the property is ready for the booked time and that all goods are properly packed unless we have expressly agreed to pack them for you. You are responsible for securing permissions for parking, access, building entry, loading bays, or lift use unless we agree otherwise in writing. If delays occur because access is unavailable, keys are missing, or loading cannot begin, waiting charges may apply. If the team arrives and cannot complete the service because the site is unsafe or access is impossible, the booking may still be chargeable in full or in part, depending on the circumstances.

We aim to arrive within the agreed time window, but times are estimates and may be affected by traffic, weather, vehicle issues, or events outside our control. We will use reasonable efforts to communicate any significant delay. If a delay is caused by circumstances that are not our fault, this will not automatically give rise to a cancellation without charge or to compensation. Where the service depends on timed access, such as building slots or restricted parking, you must make sure those arrangements are confirmed before the date of service.

2. Payments and Charges

Prices may be quoted as fixed fees, hourly rates, minimum charges, or a combination of these. The price will normally be based on the information provided before the booking is accepted. Any estimate is given in good faith, but the final charge may change if the actual work differs from the original description. Typical reasons for additional charges include extra labour, multiple trips, stair carrying, long carry distances, packing materials, storage delays, congestion-related waiting, and disposal fees where legally permitted. By booking a Man With A Van Wembley service, you agree to pay the full amount due for the work completed.

Unless agreed otherwise, payment is due on completion of the service or at the time stated in your booking confirmation. We may request a deposit or full prepayment for certain jobs, including urgent bookings, high-value moves, or work involving third-party costs. Accepted payment methods will be confirmed at the time of booking. If a card payment is declined, if funds are unavailable, or if payment is otherwise not made on time, we may suspend further work, withhold delivery where lawful, and recover any reasonable costs incurred in attempting to obtain payment. Any overdue sums may be subject to lawful interest and recovery costs.

Quotes, extras, and amendments

Quoted prices may exclude optional services unless stated otherwise, such as dismantling, reassembly, packing, unpacking, appliance disconnection, or specialist handling. You should check the quotation carefully and ask for any assumptions to be clarified before the service begins. If you ask us to add items or change the route on the day, we may need to revise the price. Where extra charges arise, we will try to explain them before proceeding. If you do not agree to the revised price, we may be unable to continue the job, and a call-out or partial service fee may still apply.

All prices are quoted in pounds sterling unless otherwise stated. Any VAT or applicable tax will be indicated where required. We may correct obvious errors in pricing, but if such an error is discovered before the service starts, we will notify you and give you the choice to proceed at the corrected price or cancel the booking. Promotional offers, if available, are subject to their own conditions and may be withdrawn at any time. They cannot usually be combined unless we state that they can.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking by notifying us as soon as possible. Cancellation charges may apply depending on how much notice is given and whether costs have already been incurred. If you cancel well in advance, no charge may apply, but if the booking is cancelled close to the agreed time, particularly after the vehicle has been allocated or the crew has begun travelling, we may charge a reasonable cancellation fee to cover lost time and expenses. Where a deposit has been paid, it may be retained in full or in part to reflect those costs, subject to applicable consumer law.

If you wish to reschedule, we will try to accommodate a new date or time subject to availability. Rescheduling may be treated as a cancellation if the original slot can no longer be filled. If we need to cancel or postpone a booking because of vehicle breakdown, staffing issues, severe weather, unsafe conditions, or other circumstances beyond our control, we will make reasonable efforts to offer an alternative. Our liability for cancellation by us is limited to any prepayment already made for the affected booking, unless the law says otherwise. We are not responsible for indirect losses resulting from a cancellation or delay.

Short-notice changes and no-shows

If you are not present, cannot be reached, or fail to provide access at the agreed time, we may treat this as a customer no-show. In those circumstances, the service may be cancelled and charged in full or in part, depending on the work already undertaken and the cost of attendance. If the team is unable to begin because you have not prepared the goods or the premises, this may also lead to waiting charges or cancellation fees. We encourage customers to contact us promptly if unexpected issues arise so we can consider a practical solution.

Any refund due following a valid cancellation will be processed using the same payment method used for the original transaction where reasonably possible. Refund times may vary depending on banking processes. We may deduct sums representing work already completed, materials already supplied, or third-party charges already incurred. This does not affect your rights where the service has not been delivered with reasonable care and skill, or where we have acted in breach of these terms.

4. Liability and Service Standards

We will provide our services with reasonable care and skill, using suitably equipped vehicles and trained personnel. Our responsibility is limited to the service we agree to provide and the goods we handle within that agreed scope. You are responsible for ensuring that any items to be moved are suitable for transport and are adequately packed unless we have agreed to pack them. Fragile items, documents, cash, jewellery, antiques, artwork, and irreplaceable possessions should be disclosed in advance. We may refuse to handle items that are unsafe, unlawful, hazardous, or inadequately prepared.

We are not liable for loss or damage arising from pre-existing faults, inadequate packaging, concealed defects, items not declared to us, or instructions given by you against our advice. We are also not responsible for damage caused by poor access, unstable furniture, overloaded boxes, or items that are structurally weak before handling. Where damage is caused by our negligence, we will consider the matter fairly and in accordance with applicable law. Our total liability for any claim will normally be limited to the direct loss suffered and, unless prohibited by law, will not exceed the amount paid for the specific service giving rise to the claim.

Exclusions and limits

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We do not accept liability for indirect or consequential losses, including loss of profit, loss of opportunity, loss of business, or emotional distress, except where the law requires otherwise. If you believe an item has been damaged or lost during the service, you must notify us as soon as reasonably possible and provide evidence where available, including photographs and details of the item affected.

We may inspect any claimed loss or damage and may require reasonable cooperation in order to investigate, including access to the item, packaging, or site. No admission of liability will be made until a proper review has been completed. If a third party, such as a building manager, parking authority, or another contractor, contributes to a loss, our liability may be reduced or excluded to the extent permitted by law. Customers are encouraged to obtain their own insurance where appropriate, especially for high-value or delicate goods.

5. Waste Regulations and Disposal

If our service includes removal of unwanted items, waste, or household contents, you must clearly identify what is to be collected and confirm whether items are to be reused, recycled, donated, or disposed of. We operate in accordance with applicable UK waste regulations and will only transport, handle, and dispose of waste where lawful and within the scope of our service permissions. You must not include hazardous waste, asbestos, chemicals, batteries, gas cylinders, oils, medical waste, or any item requiring specialist licensing unless we have explicitly agreed in writing and are legally permitted to manage it.

Where waste is collected, you warrant that you have the legal right to arrange its removal and that the materials do not include prohibited items. You remain responsible for declaring any special waste characteristics, such as electrical equipment, sharp objects, contaminated materials, or items that may pose a health and safety risk. If undeclared hazardous or restricted waste is discovered, we may refuse collection, stop the service, or charge additional handling costs. Any unlawful item may be reported to the relevant authority where required by law. A Wembley man with a van provider cannot lawfully accept all waste types, and it is your duty to ensure the load is compliant.

Environmental handling

Where possible, we aim to sort reusable items for donation, recycling, or responsible recovery, but we do not guarantee that every item can be recycled or diverted from disposal. The route taken for any waste will depend on the condition of the items, local facility acceptance rules, and legal requirements. If you ask us to dispose of waste on your behalf, you agree that charges may include tipping fees, site fees, and administrative costs. You also agree that any waste transfer or disposal documentation required by law may be completed truthfully and accurately. You must not ask us to misdescribe waste or to conceal the nature of materials being transported.

Failure to comply with waste rules may result in the refusal of service, additional charges, or termination of the booking. If your actions cause us to breach legal obligations, you may be responsible for any fines, penalties, or losses reasonably incurred as a result. We reserve the right to decline any collection that we believe could expose our staff, vehicles, or the public to risk. Compliance with waste legislation is a shared responsibility, but the customer must always ensure that items presented for removal are lawful to handle and accurately described.

6. General Terms and Governing Law

We may assign or subcontract any part of the service where appropriate, provided this does not materially reduce the standard of service promised. You may not transfer your rights or obligations under these terms without our written consent. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. A failure by us to enforce any right at a particular time does not mean that we waive that right. These terms, together with the booking confirmation and quotation where applicable, form the entire agreement between you and us in relation to the service.

We may need to enter your property, building, or other premises to perform the service. By booking, you confirm that you have authority to allow access or that you have obtained the necessary permissions. You also agree to indemnify us against claims arising from your breach of these terms, your unlawful instructions, or your failure to secure the necessary permissions. For safety reasons, our staff may stop work if they believe continuing would be unlawful, dangerous, or likely to cause significant damage.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the UK, you may still benefit from mandatory protections under local law where applicable. Any dispute will ordinarily be dealt with by the courts of England and Wales, unless the law allows another forum. By using our man and van Wembley service, you acknowledge that you have read, understood, and agreed to these terms and conditions in full.